Refund Policy

1. Current availability

Paid checkout is not currently live. This policy will apply when a payment option is enabled and a Merchant of Record is identified at checkout.

2. Before report generation begins

If payment has been confirmed but report generation has not started, you may request a full refund. Digital delivery may begin immediately after payment confirmation, so contact us promptly. The delivery record is used to determine whether generation has started.

3. After report generation begins

A report is personalized digital content generated from the information and question submitted. Once generation has started or the report has been made accessible, a refund is generally not available solely because the interpretation did not match personal expectations or because the customer changed their mind.

A refund may still be available when:

• You were charged more than once for the same purchase.
• Payment succeeded but the purchased report or access was not delivered.
• A material technical defect prevents access and we cannot provide a working replacement.
• The charge was incorrect or unauthorized, subject to payment-provider verification.
• Applicable law gives you a mandatory refund or withdrawal right.

4. Mandatory consumer rights

Nothing in this policy limits a mandatory consumer right that cannot legally be waived. Where applicable law requires consent before immediate digital delivery affects a withdrawal right, the checkout process will request that consent before delivery begins.

5. How to request a refund

Contact support@solvemyx.com within 14 days of the charge. Include the purchase email, payment or receipt reference, purchase date, product name, and a brief description of the issue. Do not send a full card number, card security code, password, or identity document by email.

6. Processing

We review the product-delivery record and coordinate approved refunds with the Merchant of Record. Refunds are normally returned to the original payment method. Bank and card-network processing times are outside our control, and access associated with a refunded purchase may be removed.

7. Payment disputes

If you do not recognize a charge or believe the payment was processed incorrectly, contact us first so we can investigate promptly. You retain any rights you have through your bank, card issuer, payment provider, or applicable law.

8. Related policies

See the Terms of Service and Privacy Policy for additional information about purchases, delivery, and data handling.