Refund Policy

1. What a purchase covers

Every reading is free to generate and read in full before you pay. A purchase keeps one reading you have already generated: it is stored at its private link for two years from the purchase date (with a reminder email 30 days before it is deleted), the link is emailed to the address you pay with, and the follow-up questions for the option you chose (5 or 20) on the same chart or spread are unlocked. A purchase does not change the content of the reading you already read.

2. When a refund is available

Because you read the full reading before paying, a refund is generally not available solely because the interpretation did not match personal expectations or because you changed your mind after the reading was kept. A refund may still be available when:

• You were charged more than once for the same reading.
• Payment succeeded but the reading was not kept or its follow-up questions could not be used.
• A material technical defect prevents access and we cannot provide a working replacement.
• The charge was incorrect or unauthorized, subject to payment-provider verification.
• Applicable law gives you a mandatory refund or withdrawal right.

3. What happens after a refund

When a refund is issued, any unused follow-up questions are removed and the reading returns to the free 30-day retention period, counted from the refund date. Follow-up answers you already received stay visible at the link until the reading is deleted.

4. Mandatory consumer rights

Nothing in this policy limits a mandatory consumer right that cannot legally be waived. Where applicable law requires consent before immediate digital delivery affects a withdrawal right, the checkout process will request that consent before delivery begins.

5. How to request a refund

Contact support@solvemyx.com within 14 days of the charge. Include the purchase email, payment or receipt reference, purchase date, product name, and a brief description of the issue. Do not send a full card number, card security code, password, or identity document by email.

6. Processing

We review the delivery record and coordinate approved refunds with the Merchant of Record. Refunds are normally returned to the original payment method. Bank and card-network processing times are outside our control.

7. Payment disputes

If you do not recognize a charge or believe the payment was processed incorrectly, contact us first so we can investigate promptly. You retain any rights you have through your bank, card issuer, payment provider, or applicable law.

8. Related policies

See the Terms of Service and Privacy Policy for additional information about purchases, delivery, and data handling.